Employee satisfaction refers to the degree to which company staff is happy with their routine at work and overall experience with the employing company. One of the methods to measure it is an employee satisfaction survey. This powerful tool can help you keep a finger on the pulse of how your employees truly feel. Use this knowledge to support and motivate them — and you’ll contribute to the company’s long-term growth.
How to make your survey effective
- It may be difficult for your employees to answer open-ended questions, so it’s always better to give them answer options to choose from.
- For negative answers, you can enable comments so that the respondents could leave feedback if they wish so.
- Make sure you are following up with employees on their responses after getting the survey data. Keep the lines of communication open so that they could provide extra comments they were not able to share within a survey.
You can put a survey on your site in a couple of clicks, share the link to it via email or using your favorite messenger — it’s totally up to you.
Further on, you’ll find 5 questions you can include in your employee satisfaction survey. We’ll also share a ready-made template that includes these questions. Just use any widget live preview below to take a look at it and start with this template.
Besides, we’ll show you how to create a custom survey form from scratch, too. But first of all, let’s see what questions we included in our template.
#1 Do you feel your job responsibilities are clearly defined?
Unclear roles and responsibilities can be stressful and cause issues in your team: if your team members are not sure what exactly they should be doing, they may feel disconnected, find it difficult to develop the required skills, and simply waste time doing work that is not right for them. All these factors affect their general satisfaction from the work, so it is utterly important to make sure there’s no lack of clarity in employees’ job responsibilities.
#2 How challenging is your work?
When it comes to such questions, you should keep in mind that the balance here is quite delicate. When the job is challenging enough, it can be a great motivator: it keeps employees engaged and enthusiastic. However, the work should be neither too challenging, nor too easy. The former can cause burnout, and the latter can lead to boredom that can make your employees consider a change of job.
#3 How well are you paid for the work you do?
There are certainly other factors defining your workers’ satisfaction level aside from the number on their paychecks. Still, if your employees feel underpaid, they are more likely to leave and seek better salary opportunities even if everything else with their current position is just fine. Surprisingly, those who consider themselves overpaid may be less satisfied with their jobs in general. That’s why you need to pay particular attention to their answers to other questions.
#4 In a typical week, how often do you feel stressed at work?
No matter how fulfilling the job is: even when people love what they do, work-related stress can lead to burnout. If they constantly experience pressure to meet deadlines or fulfill challenging obligations, this may transform into chronic stress which is harmful to both physical and emotional health. Besides, stressed workers are way less productive and tend to make more mistakes that cost the economies across the globe billions of dollars every year.
#5 What other issues not included in this survey need to be addressed in this company?
Even if you have designed your questionnaire very carefully and included all the questions you think should be covered, we’d still recommend that you add this one at the very end of your employee satisfaction survey. The reason is simple: you may not be aware of some unobvious but significant issues that may be affecting the job satisfaction of your workers.
If you like the questions listed above, you can easily put a multi page widget that includes them on your site. Just click the widget preview above to get a ready-to-use template. The template is customisable, so you can use it as is or make the necessary changes.
Or, if you’d like to create a widget from scratch, follow the steps below.
How to create an employee satisfaction survey
- Log in to your Getsitecontrol dashboard.
- Click +Create widget and choose Conduct a survey from the dropdown menu.
- Select a webpage position, pick a suitable survey template and click the Choose & customize button.
- On the Content tab you can check the questions and the answer options, add or remove form fields.
- If you’d like to change the look of the template, you can do it on the Appearance tab: change the colors for the widget and, if necessary, its size and paddings.
- Click Save & close to save the widget and activate it.
After some time, you can download survey responses using the Download data button on the widget.
Based on your goals, you can choose to include single-answer multiple choice questions, open-ended questions, and a few other field types:
- multiple-answer questions
- dropdown lists
- star rating scales
- email capture fields
Getsitecontrol survey forms are highly customizable, so you always can create a questionnaire including a unique set of questions specific to your company.
Using advanced targeting options you can make sure your employee satisfaction survey will only be visible to your team and won’t be displayed to the customers.
Employee satisfaction is an essential element of a bigger concept of employee experience. Of course, this is not the only way to keep your finger on the pulse of how your employees truly feel.
But by consistently measuring it, you can define the gaps that prevent employees from fully enjoying their role, shed some light on the things that can be improved to keep them happy and reduce turnover.