Frequently asked questions

Here we will answer common questions about GetSiteControl widgets, data processing, our pricing plans and affiliate program. For more in-depth instructions, please visit our Help section. For a gallery of widget examples, check out the Use cases page. For any questions you cannot find the answer to, contact us!

General

How do I start? Do I need to pay?

You don't need to pay or even provide your credit card details to start using GetSiteControl. Once you sign up, you automatically get 7 days of trial with a full range of features or functions. This means that you can start creating widgets for your website at no cost.

I'm not a developer. Is GetSiteControl difficult to install?

Not at all! We will give you a small piece of code to add to the code of your website. It's similar to how you would install a Google Analytics script. If you have never done this before, we have detailed step-by-step guides to walk you through the entire process.

Will I need to edit my website's code often?

You will need to do this only once when setting up your account. After the initial installation, you will be able to edit, create and publish widgets with a click of a button in your GetSiteControl dashboard.

How many widgets can I create?

As many as you need! There are no limitations on the number of widgets you can create and publish on your website.

Can I use GetSiteControl on my clients' websites?

Yes, you are free to use GetSiteControl widgets on websites you are building or managing for your clients. You can easily manage multiple websites under one account.

Do you offer an API?

Yes, we do! Find out how you can use it to send collected data to third-party applications, display widgets based on link clicks and more in the Developer documentation.

Does it work with WordPress?

Absolutely! We offer a dedicated WordPress popup plugin that allows installing GetSiteControl on any WordPress site in a minute.

Do your widgets work on mobile?

GetSiteControl widgets are mobile optimized and automatically switch to the responsive view when viewed on mobile devices.

GDPR & Data Processing

Where do you store data?

All data is stored on secure Amazon servers that are EU-US Privacy Shield certified. The servers are located in the US.

Can I sign a DPA with you?

When you collect personal data using GetSiteControl widgets you act as a controller while GetSiteControl acts as a processor. In such cases, the GDPR requires signing a data processing agreement. You can review and sign a DPA in your GetSiteControl account.

Can I collect 'explicit consent' to process personal data using your widgets?

Yes, we do offer an option to add a custom consent checkbox to your GetSiteControl forms. Click here for more information.

How long do you store collected data for?

By default, all the data in your account is stored for as long as the account exists. After you delete your account, the data is stored for 30 days and then permanently deleted. If you need some of your account data deleted faster, let us know.

What about the right to be forgotten, the right to object, etc.?

If you receive a request to erase or rectify personal data processed by GetSiteControl, simply contact us. We have the tools to accommodate such requests.

What data do the widgets collect from website visitors?

In addition to the form fields you configure, all GetSiteControl widgets collect a visitor's IP address, location, OS, browser and device type. Please note that you are not allowed to collect sensitive personal data using GetSiteControl forms.

Pricing & Payments

How much is it?

Small ($19/month), Medium ($29/month), and Large ($49/month) are the three subscription plans we offer. You get full access to all GetSiteControl features with every plan, and the only difference between them lies in the number of views your widgets can get. You can learn more about this on our Pricing page.

How does free trial work?

Once you sign up, you’ll get a full-featured free trial for 7 days! There is absolutely no commitment: No credit card required. and you can stop using it at any time. During this period you can try out our service with no limitations in functionality. Don’t worry about the widget views: they won’t be limited during the trial week.

What happens when trial is over?

All widgets you’ve created and all the data you’ve collected will stay intact: you’ll still have access to them. The widgets just won’t be visible on your website. When you decide to get your widgets back to work, you'll be able to choose the right plan based on the number of views they received during the trial period.

Can I switch between plans after I've signed up for one?

Absolutely! You can add extra sites, switch between plans, as well as between monthly and annual billing at any time. If you change your plan in the middle of a billing period, any unused balance will be carried over to future billing periods.

Which payment methods are accepted?

We accept PayPal payments and all major credit cards.

Do you offer any other discounts?

Yes, you can get 2 months free when choosing an annual subscription.

How can I get a receipt for my payment?

You can download receipts for any of your payments in the Billing section of your account.

Do you have an agency plan?

All three subscription plans allow you to create widgets for multiple websites, add multiple users to your account and restrict their access rights. This makes GetSiteControl a perfect tool for agencies.

Are there any special offers for nonprofit organizations?

GetSiteControl offers nonprofit organizations free access to the Small plan. Please contact us at contact@getsitecontrol.com for more information.

Affiliate Program

Does it cost anything to participate?

Joining our Affiliate Program is absolutely free and there are no monthly charges.

How much will I earn?

You will get 30% of every single payment the customers who register via your link will make within one year. Click here to see our pricing.

Where can I advertise your service?

You can talk about GetSiteControl on your blog, website, social media, or, you can also send emails with the link to your subscriber's list.

How do I get paid?

We pay via PayPal and the payments will automatically be sent at the beginning of each month after your commission(s) clear the 30 day hold period.

Can I monitor my commissions?

Yes, all your commissions - pending, approved and paid - will be listed in the Affiliate section of your dashboard.