How to create an exit survey

Want to know why visitors leave your website without converting? An exit survey allows you to ask them right before they leave.

Step 1

Sign in to your GetSiteControl account. If you do not yet have an account, create one, it is free.

Step 2

When you are in your Dashboard, click the Create widget button and then select Survey from the drop-down list.


Step 3

On the Appearance tab choose where you want to position your survey form. The most suitable position for an exit survey is a modal form that pops up in the centre of the page.


Step 4

You will find the Choose a color section on the same tab. Click the Theme button to pick a color for your widget. Here you can choose from the suggested colors that are the colors of your website or pick any other color. Try different color options to see which one will look best on your website - you will see the result in the preview window on the right. You can also click the Full-size preview link to see a bigger preview of the widget on your website.


Step 5

Switch to the Content tab and choose a question type depending on what you want to ask. You can choose a multiple choice question with one or several answers allowed or a question with a text field where the respondents can answer in their own words.


Step 6

Enter the question you want to ask and answer options if it’s a multiple choice question. You can also optionally change the ‘Thank you’ message that respondents will see after answering the question.


Step 7

Now you need to configure your survey to appear only when a visitor is leaving the website: switch to the Behavior tab and choose when the user is leaving the website in the Start to display the widget section.


Step 8

When you are done editing your new widget, click OK. Please note that when you first create a widget it is not activated and not displayed on your website. When you are ready to publish the widget, activate it.


That’s it. Your survey has been published and visitors of your website will now be asked to answer your question when leaving the site. You can check the responses by clicking the View responses button in the control panel.


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