Use the “Thank you for contacting us” message to encourage further action

Use the “Thank you for contacting us” message to encourage further action
Nina De la Cruz
Nina De la Cruz 4 min read

Your form submission confirmation message may seem a tiny detail to you, yet it has a big potential for your lead generation strategy.

Think of it.

The submission success message is what your prospects see after filling out a form on your website. It’s a part of their first impression of you. It’s also an opportunity to deliver an incentive (e.g. a coupon code) or add a call to action (e.g. an opt-in form or a link to your Twitter).


With that in mind, would you rather go with the boring “Thank you for contacting us” message or spend a few minutes writing something more effective? If you choose the latter option, this article is for you.

Below, we’ll show how to create beautiful online forms with actionable success messages and include several templates you can steal for your website.

Here is what to include to the form submission confirmation message

After a website visitor fills out a form – any type of form – on your website, you want to do three things:

  1. thank them for filling out the form
  2. provide additional information (i.e. ETA)
  3. encourage them to take further action

This works for contact forms, survey forms, and email subscription forms alike. Let’s see what you can say at each step to make the most of your message.

Thank a visitor for filling out the form

Any action on your website takes effort, so even if it’s a single-page form, make sure to thank visitors for submitting it. Resist the urge to copy and paste the standard “Thank you for contacting us” phrase – it’s way too bland. Make your note truly thankful and contextual.

Here is what you can use:

  • “Thank you for participating”
  • “Thank you for being awesome!”
  • “Thank you for sharing this with us”
  • “Your opinion means the world to us”
  • “You’re helping us create a better product”

Make the message informative

Another important piece of the submission success message is the added value: helpful information, estimated waiting time, alternative contact channel, coupon code, etc.

Think of one piece of information that could bring value and look coherent.

This will not always be the case, but if you can squeeze it into the message, you should by all means try to do it.

Here are several ideas that may work for you:

  • ETA: let them know how soon you typically respond to queries.
  • Alternative ways to contact your team and your working hours.
  • Helpful links: your F.A.Q., new product collection, or social media.
  • A discount for the next purchase. Who wouldn’t feel special after that?

Place a call to action

While your visitors are still engaged, take this opportunity to display your call to action. Are you building an email list? Driving traffic to a particular blog post or collecting website feedback? The submission success message is the right place to encourage action.

Think of what you may be able to accomplish at this last stage of form submission and consider using one of these elements:

  • A URL embedded in a button or text
  • Star rating evaluation scale
  • Optional comment field
  • Email capture field
  • Radio buttons

How to create a “Thank you for contacting us” message in Getsitecontrol

Most form templates in the Getsitecontrol gallery already have a default submission success message. When you select a template and add it to the dashboard, proceed to the last page to view it.

How to edit a submission success page in Getsitecontrol

This piece of text is fully customizable. You can change the title, the main message, and decide whether you want to redirect visitors to another webpage upon button click or not.

💡You can also use the autoresponder feature and send an automatic message via email to every visitor who has filled out a form.

To find out how to add a form to your website using Getsitecontrol, check these tutorials:

Below, we’ve included a few submission success messages that are informative and concise.

Form success message templates

Out of ideas? In this section of the article, we’re providing templates you can copy for your form submission success message. Feel free to borrow and modify any of them:

Contact form success message

Thank you for contacting us!

We read every message and typically respond within 48 hours if a reply is required. Want to stay in touch? Follow us on Facebook!

* * *

We’ve got your message.

The response will be sent to the email address you’ve indicated within 2 business days. If it’s urgent, we encourage you to call us at 800 000 00 00 Have a wonderful day!

Survey form success message

Thank you for participating!

Your opinion means the world to us. Here is a 20% discount coupon code for your next purchase on our website: SURVEY

* * *

Thank you for sharing this.

You’re helping us become better. Want to stay in the loop? Subscribe to our weekly newsletter!

Email subscription form success message

Welcome to the club!

You’ve just made a terrific decision. Please make sure to check your inbox and confirm the subscription.

* * *

Hurray!

You’re awesome. The eBook has been sent to the email you indicated. Would you like to check our latest review in the meantime?

Make the most of submission success messages

Whether you’re collecting feedback from your customers or growing an email list, your form submission message is a vital step that shouldn’t be overlooked. With Getsitecontrol, you can create a stylish website form within minutes and tailor every page to your needs.

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